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PRIVACY POLICY
Effective Date: August 1, 2007
At ENURGI, we understand that your health is a very personal matter, and we appreciate the trust you place in us to treat your information carefully and sensibly. As part of our commitment to honoring your privacy, we provide this policy (“Privacy policy”) to make you aware of the choices you have about the way your information is used and to explain how we guard your information. We hope this policy will help you make informed decisions about sharing information with us. We respect your privacy rights. Any information you share will only be used or shared in ways in which you have specifically consented. We will place great care in safeguarding the privacy and security of your information.
Information collection and use
We collect personal and non-personal information to customize the content and advertising you see, fulfill your requests for products or services, improve our services, and contact you. We will also use your information to pre-fill fields to save you from entering the same information over and over again. We may use the Personally Identifiable information that you provide to respond to your questions, provide you the specific services you select, send you emails about web site maintenance and updates, and inform you of significant changes to this private policy.
The information we collect may include: first name, last name, city, state, address, ZIP code, phone, email address and other information specific to the service requested or provided. If you become a registered subscriber we may collect your credit card information and billing address. If you become a registered Caregiver, we may collect your date of birth, gender, company name (if applicable), and ZIP codes served.
We may also collect information about third-party references from Caregivers. This information may include the name, phone number, and email address of the third-party reference. This information is collected when a Caregiver creates or updates their profile. This information is collected so that a Family in need may contact the third-party reference to verify information provided by the Caregiver. The information collected about third-party references will not be used for other purposes including marketing.
If you use our blog on this Site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in this forum.
We use the information we obtain to develop and deliver our services and to fulfill legal requirements. We limit the collection and use of customer information to the minimum we require to deliver superior service to our customers and to administer our business.
Information you provide
We collect personal information when you voluntarily provide it to us or authorize us to collect it on your behalf.
Registration: When you register for the site, we collect personal information from you such as your email address, password, and birth date. Registering allows you to use personalized features, health tools and content whenever you come to our site; build a public profile; participate in online discussions and rate or review caregivers. Regsitration is a very important component of ENURGI because it helps is assure the quality of our content and safeguard our users. In order to use many of ENURGI’s features, tools and services, we ask that you register to become a member. During this member registration, we will ask you for personally identifiable information such as your name, email address, zip code, gender, age, member name, and password. In addition, you may choose to enhance your profile and provide ENURGI with additional information.
Search: When you search on our site, we store the search terms and the site(s) visited so that we can continuously improve the quality of our search results.
Log information: When you visit our site, our servers will automatically collect log information. This information may include your Web page request, Internet Protocol (IP) address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser. We collect log information so that we can properly administer our system and gather aggregate information about how our site is being used, including the pages visitors are viewing.
Information disclosure to third parties
We know how important it is to keep the information you’ve entrusted to us confidential. We will not rent, sell or share personal information about you with third parties except to provide you with a product or service you request or under certain circumstances as described below. In all other cases, we will ask for your permission before we disclose your personal information.
Disclosure for legal reasons: We may release personal information to third parties: (1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or (2) in special cases, such as a physical threat to you or others, a threat to homeland security, a threat to our system or network, or cases in which we believe it is reasonably necessary to investigate or prevent harm, fraud, abuse, or illegal conduct. In the event that we are legally compelled to disclose your personal information to a third party, we will make reasonable efforts to notify you unless doing so would violate the law or court order.
Agents and contractors: Contractors sometimes have access to your personal information in the course of assisting in operating our business and providing products or services to you. These contractors include vendors and suppliers that provide us with technology, services, and/or content for the operation and maintenance of our site.
Choice and control over your personal information
Whenever reasonably possible, we offer you choices when we ask for personal information and we tell you why we collect different types of information. You may always decline to provide personal information to us and/or refuse cookies in your browser, although some features or services may not function properly as a result. To make it easy for you to make the choices that are right for you, we provide the following controls: INSERT
Communications
Email communications: Email communication that you send to us via the email links on our site may be shared with a Customer Care representative, employee, or caregiver. From time to time, we may send you service-related emails, such as a welcome email when youregister with our site.
Invitations
When you invite a friend to join our site or your circle (network of friends), we will automatically send your friend an email invitation on your behalf. We will not use your friend’s email address for any other purpose. Similarly, when you email a message using the “Send to a Friend” function, the email addresses are used to facilitate the email communication and are not retained by us.
Personalization Community
Our site features Community areas where people with similar health and wellness interests can share information and support one another. Please remember that any information that you post in public areas is, by design, open to the public and, depending on the privacy setting, may appear in search engine results.
Your Community pages have 2 versions. The version that allows you to update the pages is viewable only by you and requires you to be logged into the site with your email address and password. The other version is viewable to others based on the privacy and anonymity controls you select. The privacy and anonymity controls described below will help you decide what others can see about you.
Forum postings, ratings and comments: By default, when you post to a forum or rate a caregiver, your post will be associated with your screen name and your photo if you’ve provided one in your profile.
Privacy controls: You can choose to post anonymously on a post-by-post basis. If you generally want to be anonymous when you post, you can go to my account and choose this level of privacy for your postings throughout the site.
Efforts we take to safeguard your personal information
We are committed to protecting the security of your information through procedures and technology designed for this purpose by taking these steps:
We limit access to your personal information to employees having a reasonable need to access this information to provide products and services to you. Employees who misuse information are subject to disciplinary action, including termination.
We have physical, technical and procedural safeguards to help protect your personal information.
In areas that contain your personal information, we use secure socket layer (SSL) encryption to help protect this information while it is in transit between our servers and your computer.
Cookies and Other Technical Data
Our web servers also use "cookies". A cookie is a small text file that is stored on a user's computer. We use cookies to administer and customize our service and to better understand, on an aggregate basis, how users interact with our Site. If you choose to disable cookies, you may not be able to use certain features of the Site. For example, we require that you have cookies enabled to enroll in our service or to log in to your account. We do not store any personally identifiable information in cookies.
As is true of most web sites, when you visit our Site we gather certain information automatically and store it in log files. We gather technical information about your computer such as your IP address, operating system, browser type, pages visited, manner of connection to the Internet, and referring URL. We use this information in aggregate to analyze trends and administer our service. The information that we collect through log files is not tied to personally identifiable information.
We and/or advertising affiliates may employ "tracking pixels" (also referred to as "web beacons") to count the number of users that visit a page on our Site that includes these tracking pixels. Tracking pixels are used to analyze the effectiveness of advertising campaigns and to better understand the way that users interact with our Site. These tracking pixels do not identify individual users and analysis of data obtained by these tracking pixels is performed on an aggregate basis.
We also employ a third-party service provider to assist in tracking site usage. This service provider uses cookies and "tracking pixels" to collect information on our behalf about the pages you visit while on our site. This service allows us to better administer the site and our service. The data collected by this service provider does not identify individual users and the analysis of this data is performed on an aggregate basis.
What you can do to help keep your information secure
Choose your passwords carefully: Always create a password that’s easy for you to remember but difficult for someone else to figure out. Don’t use your name, address, phone number, initials, Social Security number, license plate or birthday. Don’t use names of your friends, family or pets, company names, common numerical sequences or the word “password.”
Log out and close your browser: Open browsers invite snoops. When you finish your online session, close your browser to erase any information it may have temporarily stored on your computer.
Install antivirus software and spyware protection: Viruses are dangerous. Many viruses are sent as email attachments
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